NATIONAL INSTITUTE FOR MANUFACTURING
MANAGEMENT
Communication and Conflict in Family Business
Presented By:
Dr. Greg McCann
Director of Stetson University’s Family Business Center, USA
Founder McCann & Associates - FB Consultants
Basic Approaches to Conflict
Please look at the 12 pairs below and circle the one on each line that you most relate to.
|
A- Type |
B-Type |
|
|
1 |
Convincing |
Touching |
|
2 |
Analyze |
Sympathize |
|
3 |
Justice |
Mercy |
|
4 |
Firm-Minded |
Warm-hearted |
|
5 |
Judge |
Peacemaker |
|
6 |
Hard |
Soft |
|
7 |
Tolerate |
Forgive |
|
8 |
Logic |
Values |
|
9 |
Principles |
Persons |
|
10 |
Consistency |
Exceptions |
|
11 |
What |
Who |
|
12 |
Competence |
Appreciation |